Gift Card Report: Redemptions
The gift card Redemptions report tracks all gift cards redeemed or purchased from your center. You can filter this report by
card type (amount or service) and by purchased or redeemed data. For example, if you only want data on service gift cards that redeemed at your center, select Service and Redeemed at this Center from the drop-down filter.
Table of Contents
Follow these steps to run the report:
- Make sure you have selected the center for which you want to run the report.
- On the main menu, click the Reports tab.
- On the Reports Dashboard, navigate to Marketing.
- Select Gift Cards from the filter.
- Select the Redemptions report from the list.
- The report opens in a new tab. To export the report, on the top right side of the report, click the Excel () or .CSV () icons.
|Center||Redeemed at this center||Select this option to view gift cards redeemed at your center (even if purchased at another center)|
|Purchased at this center||Select this option to view gift cards purchased at your center.
Note: The guest could belong to another center, but, purchased the card from your center.
|Gift Card Type||All
|Gift cards sold are of two types – Amount and Service.
Learn more: What are Amount and Service Gift Cards?
Select from the drop-down list, the gift card type. Select All, if you want to view both gift cards types (service and amount).
|From the drop-down list, select either 1, 2, 3, 6 months or custom.
If you choose Custom from the list, then specify custom dates in the From and To fields.
Note: For custom dates, you can view data for a maximum date range of 6 months at a time.Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August.
|Code||The gift card number.
The card number is typically a code associated with the gift card. The front desk or guest can use this code to redeem a gift card, check the balance, or view other gift card details such as the gift card expiry date, price, and value on the card etc.
Note: If the gift card number is masked, it means your organization has enabled a setting to mask the on-screen display of gift card number. In such cases, you must contact a staff member who has permission to view the complete number (by default, the owner role has the permission enabled).
|Invoice No||The invoice number generated while redeeming the gift card for an item.
Click on the invoice number to view the associated gift card purchase invoice.
|Receipt No||The receipt number of the redemption invoice.|
|Guest||The full name of the guest.
Click the guest’s name to open the guest’s profile.
|Occasion||The occasion for which the gift card is purchased. If the occasion was not selected at the time of purchase, this column remains blank.|
|Employee||If the gift card is purchased by an employee of the organization, the column displays Yes, else, it displays No.|
|Sale Date||The date (invoice date) the gift card was used to redeem an item.|
|Redemption Amount||The amount for which the gift card was used to redeem an item (excluding tax on the item, if any).
A gift card is sold with price as $50 and value as $100. The guest redeems the card for a service priced at $20. The Redemption Amount column in this example displays $20.
|Tip Amount||The amount paid toward tips at the time of redeeming the gift card.|
|Type||Displays the gift card type – Service or Amount gift card.
|Service(s) Part of Gift Card||If the gift card purchased is of Service type, the services associated with the gift card displays in this column.
Note: If the gift card is of Amount type, then this column is blank.
|Center||The name of your center.|